Juniper Networks (NYSE: JNPR), a leader in secure, AI-native networks, extends its partnership with ServiceNow to integrate Juniper’s AI-native networking platform, Mist™, with ServiceNow Telecom Service Management, Inventory and Sales & Order Management for Telecom. The combined solution brings end-to-end network and service automation together with AI-native, cloud-native and 100 percent API-driven wired, wireless and SD-WAN solutions to drive business transformation and deliver unparalleled efficiencies and cost savings to enterprises and MSPs. This integration is the first of its kind for the solution.
After deploying the solution’s Provisioning & Deployment capabilities as a key element of its Secure Networking for Enterprise managed services portfolio, Deutsche Telekom (DT) has accelerated the time-to-value for customers in leveraging the benefits of proactive operations with a DT-Juniper Mist enterprise full stack offering. By extending the benefit of Juniper Mist AI™ and automation throughout the entire NetOps (network operations) lifecycle, Juniper and ServiceNow deliver lasting value to DT and its customers through this tight integration. By this deep integration and automation, DT has created a USP among managed service providers.
The certified integration combines Juniper’s AI-native insight that comes from Juniper Mist’s wired, wireless, and WAN Assurance products with ServiceNow’s automated onboarding, service management, sales & order management, asset visibility, auto-ticketing and resolution capabilities, allowing joint customers to facilitate a variety of Day 0, 1 and 2+ capabilities. The solution delivers enhanced network deployment efficiencies, fewer network disruptions and optimized operational costs. Thanks to the completely open and programmable nature of both solutions, the two companies were able to deliver and validate these capabilities quickly and efficiently, with tight integration between the platforms.
ServiceNow has leveraged Juniper Mist™ to modernize its network infrastructure with full-stack wired, wireless and SD-WAN solutions, enabling seamless client-to-cloud visibility, zero-touch provisioning, and enhanced automation. This transformation has resulted in a 60 percent reduction in network costs, a 90 percent reduction in wireless issues and a 50 percent faster network deployment, significantly improving operational efficiency and employee experience.
Juniper has been a registered Build partner with ServiceNow since 2023.
The combined solution from Juniper and ServiceNow is available now in the ServiceNow Store.
Quotes
“This unique AI-native solution from Juniper and ServiceNow enables two significant points of value for our Secure Networking managed services in a highly competitive space. First, we can ensure fast configuration and rollout to deliver our managed services with highest reliability due to our industry-leading automation with Juniper and ServiceNow. Second, we can leverage market-leading AIOps to help us consistently deliver the best possible user experience.”
- Niklas Horstmann, Vice President responsible for Secure Networking within T Business at Telekom Deutschland
“Juniper Networks and ServiceNow are redefining the future of network service automation for Managed Service Providers. Together, we are embedding AI at every stage of the network operations lifecycle — turning complexity into simplicity, and speed into a competitive advantage. By automating critical processes and delivering consistent, high-quality service at scale, we’re enabling MSPs to accelerate onboarding, dramatically lower operational costs, and unlock new levels of customer value. This collaboration isn’t just about operational efficiency — it’s about empowering a new generation of agile, AI-native service delivery. DT set the proof point with its highly automated platform approach.”
- Sunalini Sankhavaram, VP Products, Campus & Branch, at Juniper Networks
“With the integration of Juniper Networks and ServiceNow, we’re driving a new era of network service automation for Managed Service Providers. By embedding AI across the entire network operations lifecycle, this collaboration enables MSPs to automate critical processes, improve operational efficiency, and deliver consistent, high-quality service with unparalleled speed. The result is reduced onboarding times, minimized operational costs and greater long-term value for customers.”
- Rohit Batra, General Manager and Vice President, Manufacturing and Telecom, Media & Technology Industries at ServiceNow
Further Resources:
Juniper Applications on ServiceNow App Store
Juniper Mist Provisioning Application
Service Graph Connector for Juniper Mist
Event Management
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-native networking platform is built from the ground up to leverage AI to deliver exceptional, highly secure and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.
Juniper Networks, the Juniper Networks logo, Juniper, Junos, and other trademarks listed here are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. Other names may be trademarks of their respective owners.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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Contacts
Media Relations:
Pelin Murphy
Juniper Networks
pelin@juniper.net
+44 (0) 1372 385686