Enhanced solution deepens capabilities that enable whole-patient care, with integrated workflows and AI-embedded technologies attuned to the dynamic needs of health centers nationwide
athenahealth, a leading provider of network-enabled software and services for health care practices and systems nationwide, today announced athenaOne® for Community Health Centers, an expansion of its already robust solution that serves more than 13,000 community health providers. This launch signals the company's continued commitment to improving equitable healthcare access for diverse populations and underserved communities nationwide.
With more than 15 years supporting community health providers on its network, athenahealth has a deep understanding of the dynamic nature of these organizations and the unique role they play in delivering accessible, high-quality care to the patients who need it most. athenaOne for Community Health Centers builds on this expertise and is a comprehensive solution that enables health centers in supporting whole-person care, with integrated medical, dental, women’s health, and behavioral health workflows, among others.
"As a Federally Qualified Health Center (FQHC), we depend on digital tools and advanced technologies to deliver comprehensive, accessible care to our growing patient populations. In these uncertain times, it's crucial to work with a partner that understands our model of care, and we value athenahealth’s expertise and commitment to improving healthcare for all," said Jesse Suphan, director of revenue cycle at CHP Berkshires, a community health center with nine locations offering exceptional and compassionate care for patients of all ages across medical, dental, and behavioral health services. "athenahealth’s approach to whole-patient care – integrating dental and medical workflows within the EHR – will be a game-changer in enabling us to provide the best care for our patients."
With health centers facing challenges including larger patient loads and shifting regulatory and policy requirements, athenaOne for Community Health Centers will equip health centers with the tools they need to navigate this complex environment while focusing on delivering personalized, compassionate care. Among the range of features that support their unique needs:
- Integrated Patient Records: A complete patient record, pulling in data from various sources including from different care sites, EHRs, payer data, and more that provides the holistic view necessary to deliver informed and coordinated care, particularly for patients with complex needs and those facing social determinants of health.
- Value-Based Care Support: Tools to help health centers manage a variety of value-based care models that can support a more coordinated approach to patient care involving multiple care sites and services, improving patient outcomes and financial performance.
- Embedded AI Technologies: Continually evolving capabilities that aim to streamline processes, improve the patient experience, and reduce administrative burden. This includes Ambient Notes for clinical documentation as well as AI and automation tools to improve financial outcomes across RCM processes.
- Ongoing, Dedicated Support: Customer-success model with dedicated teams that provide health centers with timely onboarding, specific configurations, and best practice recommendations. These dedicated teams understand the complexities and needs of health centers that offer multi-layered services and require expertise in regulatory and performance reporting, for instance UDS.
“At Centerville Clinics, we prioritize our community and treat our patients like we would our family members. Moving to athenahealth gives us the autonomy to make decisions that are best for our patients, staff, and community,” said Barry Niccolai, CEO of Centerville Clinics, a network of medical facilities in southwestern Pennsylvania providing a wide range of healthcare services to over 40,000 patients. “We unanimously selected athenahealth for their culture of partnership and look forward to modernizing our capabilities and improving the care experience for all.”
As the future of care continues to evolve, so will athenahealth’s investment in health centers, enabling these centers have the tools needed to thrive and provide better outcomes for every patient, regardless of their background or circumstances. These investments include enhancements that will help health centers capture eligible funds more accurately, expanded care manager workflows that will allow health centers to focus on population health management, and new features to enhance value-based care reporting and digital patient engagement.
“Health centers play a vital role in delivering essential healthcare to diverse populations who face access barriers, yet many are facing increasing pressures due to fluctuating funding, shrinking reimbursements, increased demand for value-based-care, and rising patient expectations,” said Chad Dodd, vice president of product management at athenahealth. “Our commitment to supporting equitable care is at the core of what we do and with athenaOne for Community Health Centers, we are ensuring these centers have what they need to remain agile and forward-thinking while providing high-quality care to their community.”
Learn more about athenaOne for Community Health Centers, the latest investment from athenahealth in developing purpose-built solutions for specialty organizations. Previously, the company released athenaOne for Women’s Health, Urgent Care, Behavioral Health, and Orthopedics, and will announce additional solutions including athenaOne for ASCs later in the year. In addition to this new offering, athenahealth continues to support and invest deeply in the community health ecosystem, including through athenaGives which grants more than 400 free and charitable clinics with free EHR services.
About athenahealth Inc.
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Learn more at athenahealth.com.
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“Our commitment to supporting equitable care is at the core of what we do and with athenaOne for Community Health Centers," said Chad Dodd, vice president of product management at athenahealth.
Contacts
Nikki D’Addario
Ndaddario@athenahealth.com